Insurers providing health management solutions

Tracy Li
More Chinese customers are paying for a wide range of medical and health management services in addition to seeking insurance products.
Tracy Li

More Chinese customers are paying for a wide range of medical and health management services, in addition to seeking  insurance products.

And insurers are rolling out new solutions to meet the demand.

AXA Tianping is making high-quality and reliable daily health management a reality. 

With its “Family Guardian” cover, people in Shenzhen and Chengdu can enjoy cost-effective insurance for the entire family, as well as a one-stop health management service for their in-patient and out-patient treatment.

Families will be assigned their very own trusted doctors by AXA Tianping, available 24/7 via a designated WeChat program to provide high-quality one-on-one support and follow-up advice.

Based on the carefully-assessed, individual needs of the patient, in-person consultations, as well as routine outpatient procedures, can quickly be arranged at a private clinic through AXA Tianping’s strategic partnership with Qhealth (formerly known as Tencent Trusted Doctors).

Shenzhen and Chengdu are currently home to over 20 such clinics.

Also, direct billing on out-patient treatment means that customers can avoid the hassle and worry of having to pay charges upfront, while the policy also covers comprehensive inpatient treatment up to 6 million yuan (US$886,590).

In more serious or complicated cases, the product brings China’s top domestic medical resources within reach by fast-tracking and covering expenses for medical treatment at a top-tier city-level public hospital.

Ping An Health Insurance, for example, will match each customer with an exclusive “medical housekeeper,” find appropriate medical resources for them, make customized medical plans, and provide professional medical advice.

In July, ZhongAn Online P&C Insurance Co Ltd launched a plan which included outpatient and emergency treatment. Under the cover, policyholders can make online consultations, while drugs can also be delivered directly to their home.

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