Biz / Tech

Tech giants expand overseas health services, donations

Ding Yining
Over 300 doctors have joined JD's online diagnosis and mental health platform, which includes English-language service. Alibaba is also ramping up shipments of medical supplies.
Ding Yining

Domestic Internet companies are reaching out to overseas Chinese with online services and information, while also making donations of prevention supplies to countries affected by the COVID-19 pandemic.

JD Health said over 300 doctors have joined its online diagnosis and mental health-care platform. A bilingual version was also launched over the weekend with English services available from around two dozen doctors.

Among the group are 38 doctors from medical teams sent to Wuhan, who are ready to share their first-hand knowledge and expertise.

Services can be accessed through JD's mobile application, which has already attracted 3.2 million overseas visitors and over 50,000 enquiries.

Since the outbreak, JD Health's online platform has received 5 million domestic visitors.

JD Health Chief Executive Officer Xin Lijun said it's optimizing services and products to support overseas Chinese.

The Jack Ma Foundation and Alibaba Foundation say a similar online platform has attracted more than 600 doctors and can be accessed at, as well as through Alibaba's finance and lifestyle services platform Alipay.

Ma also called on more volunteers to join the platform, which has already drawn tens of thousands of overseas Chinese visitors since it went online earlier this month.

Batches of surgical masks and test kits donated by the Jack Ma Foundation and Alibaba Foundation are due to arrive in Rome later this month.

In a recent social media post, Ma also pledged to ship emergency supplies to 24 Latin American countries including Argentina, Brazil, Chile, Cuba, Ecuador, Dominican Republic and Peru. "We will ship long-distance, and we will hurry!" he added. 

Relief packages have also been distributed to African and Southeast Asian nations following earlier donations of medical supplies to countries such as Japan, South Korea, the US, Italy, Spain and Belgium.

The e-commerce giant's technology capabilities have also been put into use to empower knowledge-sharing and peer communication, epidemic prediction and diagnosis. 

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