How to use 'mutual aid' platform to get COVID medicines

Zhu Qing
The COVID-19 medicine mutual aid platform (新冠防护药物公益互助) is launched on WeChat for users to share urgently needed cold medication as infections soar.
Zhu Qing

Leading Chinese Internet giant Tencent said they have launched a COVID-19 medicine mutual aid platform (新冠防护药物公益互助) on WeChat for users to share urgently needed drugs.

Due to the surge of infections and shortage of COVID medicines across the country, the government calls on people to share medicines with those in urgent need.

In response to the initiative, Tencent Travel Service and Tencent Maps have launched the platform encouraging people to help each other and ease the current medicine shortage.

How to use 'mutual aid' platform to get COVID medicines
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How to use it?

Once you scan the QR code in the picture above, you will reach the following screen.

If you need medicine, you can click "For request" to quickly fill in the relevant information, including your location, contact info and what you need.

How to use 'mutual aid' platform to get COVID medicines
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If you have spare medicines, you can click "To help" and fill in the information about the medicine you have.

You can also check the "Request information" and "Help information" on the homepage to match the nearest demands and aids based on Tencent Maps' location service.

Medicines on the platform must be over the counter and on the list issued by the National Health Commission, Tencent said.

The platform offers a virtual number to ensure the security of private information, and more service providers are coming soon, including public service organizations and pharmaceutical manufacturers, according to Tencent.


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