Hongqiao airport lauded for its self-services

The International Air Transport Association granted Shanghai Hongqiao International Airport a golden airport title for its various self-service procedures.
Ti Gong

A passenger talks to a robot with China Eastern Airlines at Hongqiao airport. It can guide passengers to check in and advise on other services.

Shanghai’s Hongqiao airport won a “golden title” yesterday from the International Air Transport Association for its self-service procedure from check-in to boarding.

The title means passengers to the Hongqiao International Airport are able to check in luggage, get certificates verified, alter tickets, board planes and claim lost luggage without assistance of any airport staff, the airport authority said.

A total of 100 self-service check-in machines have been installed at both terminals of the airport. China Eastern, Shanghai Airlines and Juneyao Airlines have opened counters for passengers to check in luggage themselves.

With no need for traditional boarding cards, passengers on domestic flights with Air China, China Eastern, Shanghai Airlines, China Southern, Shandong Airlines, Spring Airlines and Juneyao Airlines can be security checked via the QR code sent by their airline but only after they produce their valid credentials.

Meanwhile, parking garages at Hongqiao airport’s T2 building have also opened a service to reduce potential congestion at entrances to the garage, making parking more convenient for drivers. Passengers can also use mobile payment at airport stores, the authority said.

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