The main Singles Day complaints

Shanghai Consumer Council received 204 complaints about the shopping spree event from November 11 to 17. Clothing, shoes, telecoms products and home appliances topped the list. 

Clothing, shoes, telecommunications products and home appliances topped the complaints list over the Singles Day shopping spree, Shanghai Consumer Council said on Monday.

The council received 204 complaints about the event between November 11 and 17, posing a slight decrease from the same period last year.

A significant increase of pre-sales promotion also led to a large number of complaints due to tricky rules and failure to fulfill agreements, the council said.

In addition, there were 11 complaints over cancellation or failure of timely delivery for orders of the iphone 8 phone, according to the council.

There was a decrease in the number of express deliveries this year because of improved efficiency.


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