No coronavirus cases reported in Shanghai Disney

No confirmed or suspected cases of new coronavirus-related pneumonia have been found at Shanghai Disney Resort, according to statements from its operators.

“Shanghai Disney Resort is operating normally and we welcome your visit,” it said, adding that it has taken intensified disinfection measures across the resort.

For customers who wish to change their plans, the resort has issued temporary revision policies.

Guests who have purchased tickets for admission to Shanghai Disneyland, or other dated products and services at the park, can choose to reschedule their visit to Shanghai Disneyland on any other day within the next six months, or get a refund if you cannot visit the park in the next six months.

Guests who have booked resort hotels may choose to reschedule their stay at the hotels on another day within the next six months (subject to hotel room availability), or get a refund if you cannot visit the resort in the next six months.

Guests who have booked tickets for the Beauty and The Beast Mandarin Production may choose to reschedule their visit on another day before February 23 (subject to availability of the performance schedule), or get a refund if you can't visit the resort before this date.

For all ticketing enquiries, people can contact their original ticket purchase channel, or send enquiries via e-mail to shdr.yuding@disney.com. They can also contact the Shanghai Disney Resort Reservation Center at: 400-180-0000 (Chinese mainland) or +86-21-3158-0000 (other country/region) for all enquiries.