Authorities name and shame consumer rights violators

Hu Min
Misuse of customer data, false advertising claims and unfair competitive practices were among a dozen offenses recently exposed by local market watchdogs.
Hu Min

Shanghai's market watchdog on Friday exposed 12 cases involving infringement of consumer rights in the Yangtze River Delta region. 

Shanghai Jingbei Internet Science and Technology Co was exposed for illegal use of consumer data by the Shanghai Administration for Market Regulation. 

The company operated an e-commerce website for haitao, which sells overseas products, and a registered user of the website surnamed Pan complained that her personal information was used by the company without permission, the administration said.

An investigation found that the company used Pan's personal information, such as her ID number, for customs clearance of other people's haitao orders, according to the administration. 

An administrative penalty was imposed on the company by the Jinshan District Administration for Market Regulation. 

Shanghai Xianyue Catering Management Co Ltd in Fengxian District violated China's consumer rights protection law, the district market watchdog said. 

The company's milk tea shop claimed its milk tea was sugar free, though tests found the sugar contents of its milk tea ranged between 3.6 and 6.1 grams per 100 grams, the Fengxian District Administration for Market Regulation said. 

A factory on Fenghua Highway in Jiading District was busted with about 10,000 bottles of unlicensed disinfectants, which were promptly seized. 

Two machines, 5,000 empty bottles and 20 boxes of disposable face masks without qualification certificates, producer names and addresses and production dates were also seized at the scene, officials said. 

The case has been handed to police. 

In Anhui Province, the Eleme food delivery service station in Tianchang City has been fined 100,000 yuan (US$14,150) by the local market watchdog for violating China's law against unfair competition. 

The service station was found pressuring businesses to make Eleme their sole online sales channel.

Businesses with listings on other food delivery platforms were asked to quit them, and restaurants that did not cooperate were hit with increased service and delivery fees and had their delivery scope narrowed, the Tianchang City Administration for Market Regulation said. 

In some cases, catering businesses were even removed from Eleme for operating on other delivery platforms, the authority said. 

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