Innovation hub's arbitration tribunal resolves labor disputes

Li Qian
A tribunal to arbitrate local labor disputes has been established by the city's innovation hub Zhangjiang.
Li Qian
Innovation hub's arbitration tribunal resolves labor disputes
Li Qian / SHINE

Zhangjiang's labor dispute tribunal.

A tribunal to arbitrate local labor disputes has been established by the city’s innovation hub Zhangjiang.

It will not only serve companies but attract more talented staff to the area.

The new arbitration tribunal, established at the one-stop administrative service center of Zhangjiang Town, embraces new technologies including 5G, big data and artificial intelligence for smart and efficient court practises.

Big data analysis, based on previous hearings, can predict risks for employers and employees, and release warnings to prevent labor disputes taking place.

AI applications such as voice recognition automates the work of clerks during hearings, and allows people involved in disputes to verify records at hearings in real time. It improves accuracy and efficiency.

The tribunal has an observation room for up to 30 people where trainee arbitrators can monitor proceedings through a one-way mirror.

The hearings are also live-streamed on the Internet for the public to watch, which ensures justice and transparency.

The tribunal was set up by the Zhangjiang township government, and Pudong’s people’s court and Pudong’s human resources and social security bureau.

“We will send senior arbitrators to the new tribunal to hear disputes. And we will work with other authorities to further share information and improve the mechanism of joint conferences on arbitration,” said Fu Yuming, deputy head of the court.

Chen Dake, deputy director of the bureau, added: "The tribunal was set up to meet the increasing demands of technology companies in Zhangjiang. Next, we will discuss with the court to specify decision criteria and problems such as unpaid salaries.”

After the city government approved a plan to expand Zhangjiang from a high-tech park to a science city in 2017, an increasing number of technology companies have moved in. But job-hopping is quite common in technology, and one major concern is labor disputes.

Between 2017 and 2019, 6,822 labor disputes in Zhangjiang were arbitrated. Of the 1,300 disputes being arbitrated in 2019, 58 percent involved technology start-ups, official data shows.

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