Mooncakes top list of holiday complaints

Hu Min
Shanghai's market watchdog says that failure to redeem vouchers accounted for 70 percent of 222 complaints about the traditional Mid-Autumn Festival delicacy.
Hu Min

The city's market watchdog received almost 1,400 complaints about food during the National Day and Mid-Autumn Festival holiday with mooncakes topping the list, authorities announced on Thursday. 

Among the 1,382 complaints forwarded to the city's 12315 consumer protection hotline, 222 concerned mooncakes, a traditional festival delicacy, the Shanghai Administration for Market Regulation said. 

Failure to redeem vouchers accounted for 70 percent of the complaints, followed by after-sales service and quality, it said. 

Meat products, bakery and fruit were also hotbeds of complaints, the administration said. 

City authorities have stepped up supervision and management on cold chain food products as precautions against COVID-19 with agricultural markets, aquatic product markets and seafood and meat stalls particularly targeted, the administration said. 

During the holiday, 5,957 food manufacturing and operation units such as supermarkets and food manufacturing companies across the city were inspected and no potential hazards spotted, it said. 

No group food poisoning cases or other major food safety incidents were reported during the holiday, the administration said. 

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