Grouses rise 29% during 3-day holiday

Consumers had a lot of grouses about online shopping, Internet service, accommodation and catering during the three-day May Day holiday, Shanghai's market watchdog said yesterday.

Consumers had a lot of grouses about online shopping, Internet service, accommodation and catering during the three-day May Day holiday, Shanghai’s market watchdog said yesterday.

The number of complaints that the Shanghai Industrial and Commercial Administrative Bureau received during the holiday jumped 29 percent to 393 from the same period last year.

Complaints about Internet service regarding disputes over online games and breakdown of broadband access surged 37 percent, the bureau said.

A consumer complained that his game account was closed by the online game operator without a reasonable explanation, while another user said his game coins could not be transferred as the online game operator suspended his account without any reason.

The bureau also encountered online booking disputes over accommodation, catering, entertainment and sports.

A consumer complained that he booked accommodation at a hotel in the Dianshan Lake area, only to be told there was no vacancy just before his trip. Another consumer said he bought cinema tickets online but did not get them due to system problems.

Home furnishing items, clothing, shoes, hats and home appliances received more than 60 complaints mainly concerning quality, delayed aftersales service, and exaggerated promotions, the bureau said.

Meanwhile, the city’s parks received 2.72 million visitors during the holiday due to the pleasant weather and several flower exhibitions, with 99,800 visiting suburban parks, the Shanghai Greenery and Public Sanitation Bureau said yesterday.

The best viewing spots for Azalea, a major draw at city parks, are Binjiang Forest Park in the Pudong New Area, Zuibaichi Park and Fangta Park in Songjiang District.


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