One-stop government affairs online platform a big hit

Shanghai's one-stop platform for government affairs, which offers residents online access to more than 1,000 public services, has so far clocked up 11.45 million registered users, the city government announced on Wednesday.

The platform now offers 1,437 public services covering areas such as birth and marriage, culture and education, tourism, social security, transportation, medical treatment and health, plus legal services and senior care.

Detailed items include marriage reservations, medical treatment payment, tax services, real-time traffic conditions, pension inquiries, weather forecasts, traffic violation inquiries, hospital registration, legal mediation applications and tourism complaints.

Litigation services by courts in Shanghai, and utility services of water and electricity have also been added this year.

About 74,000 public service applications are handled on the platform daily.

Enterprises and residents are being encouraged to make suggestions on their online experiences via the platform, its mobile terminal Suishenban Citizen Cloud or the city government hotline 12345 as part of a two-month campaign, launched on Wednesday, aimed at lifting the platform's service level.

They can also forward their suggestions offline at some district administrative affairs service centers.