Shanghai prepares for quality service during CIIE
Shanghai Vice Mayor Zong Ming appoints 10 hotel "service ambassador" representatives for the expo.
Hotel "service ambassador" representatives make vows to provide their best-quality service for the expo.
A total of 2,000 language translation devices are being delivered to hotels, tourist information centers and scenic spots across Shanghai in preparation for the upcoming second China International Import Expo (CIIE), Shanghai's tourism authorities announced on Friday.
The machines can provide translation services in 58 languages and dialects and will be placed at 1,762 expo reception hotels, 39 cruise ships on the Huangpu River, and tourist attractions like Tianzifang to break language barriers for overseas guests, according to the Shanghai Administration of Culture and Tourism.
Multilingual tourism materials are also distributed at hotels to serve guests from home and abroad, according to the administration.
Ten hotel "service ambassador" representatives for the expo were appointed on Friday, and they made a vow to provide their best service for the grand event.
They are ready to provide information on the expo, transportation, tourism and weather for guests from home and abroad.
"We will help them find the most convenient transportation to the expo venue, where to go for shopping, how to reach tourist attractions, for example," said Xu Zongming, a hotel service ambassador.
Cruise ships on the Huangpu River have also experienced a facelift to welcome tourists, said Hong Chaohui, deputy general manager of Shanghai Huangpu River Cruise Co.
"We have conducted language, tour guiding and service etiquette training with our staff, and the aim is to lift service quality and show the most shining part of the Huangpu River to guests from around the world," said Hong.
"Our staff can speak English, and the translation devices will fill the gap of other languages," he said.
Hotel "service ambassador" representatives for the expo.
