Shanghai consumer councils sees drop in complaints

Hu Min
Service grievances filed with authorities were down 28 percent last quarter; though clothing, home appliances and education were particular targets of ire.
Hu Min

Education, transportation, culture, entertainment and sports drew the largest number of service complaints in the third quarter of this year, Shanghai's consumer council revealed on Tuesday.

Consumer councils citywide received 41,353 complaints in the third quarter this year, down 28 percent from the same period last year.

A total of 37.7 percent of complaints concerned commodities; with clothing, home appliances and furnishings topping the list, the council said.

More than 2,400 complaints regarded home appliances, and air conditioners had the largest number of complaints in this area, it said.

Quality and after-sales services drew the ire of consumers, particularly in regard to repairs and unreasonable charges, the council said.

Some intelligent home appliances like dishwashers, sweeping robots, electric kettles and food processors triggered a large number of complaints as well, the council said.

Product failures, fake promotions and frequent breakdowns for unknown reasons were major complaints, the council said.

There was also a spike in complaints over online education training in the third quarter, the council said.

Shanghai consumer councils received 3,752 complaints over education, rising 14.7 percent from the same period last year, and online accounted for 53 percent of the total.

Foreign language training and early childhood education were hotbeds of complaints in the area, and more than 60 percent were related to training quality falling short of expectation, failure in class reservations and fake teacher qualifications, the council said.

Refund disputes due to delay of classes, change of offline classes to online and alteration of training venues also led to complaints, it said.

A total of 6,033 complaints concerned online shopping; involving clothing, home appliances, computers, mobile phones, food and cosmetics, the council revealed.

Quality problems, exaggeration of products and refund delays were some of the top issues, it said.

Another 1,950 were related with tourism, hotel accommodation and ticketing at scenic spots.

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