8% rise in online shopping complaints

Shanghai's market watchdog said yesterday that online shopping, entertainment and sports services topped the list of complaints during the three-day Dragon Boat Festival holiday.

Shanghai’s market watchdog said yesterday that online shopping, entertainment and sports services topped the list of complaints during the three-day Dragon Boat Festival holiday, which ended yesterday.

The Shanghai Industry and Commerce Administration received 412 complaints and tips during the holiday, and 61 percent of them involved online shopping — a rise of 8 percent from the same period of last year. The intensive promotions for the June 18 online shopping festival were the major reason for complaints, the administration said.

Quality flaws, delayed delivery, poor aftersales service, and exaggerated promotions were the other major reasons for the ire.

Other complaints involved household furnishings, clothing, shoes, hats and home appliances.

The administration also received complaints about disputes regarding film watching, exhibition, fitness and entertainment venues.

A consumer complained that he booked six exhibition tickets priced 80 yuan (US$12.43) each online, but did not receive the tickets.

There were complaints related to online purchase of zongzi as well.

A consumer said he placed four orders for the traditional fare online, but the site showed that “the orders have been delivered and received,” which was not the case.

He filed a complaint after failing to get a response from the online platform. The complaints were being handled by district market authorities and consumer councils, the administration said.

Meanwhile, 3.33 million people used the Shanghai Metro as of 3pm yesterday, a drop of 0.73 percent from last year’s Dragon Boat Festival. But the traffic flow on Shanghai’s expressway was 576,700 vehicles, a rise of 5.47 percent.

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