Robots at your service in Shanghai's Xuhui District

Robots have been employed at the administrative service center of Xuhui District to guide procedures, further accelerating the paperwork process.


Filmed by Jiang Xiaowei. Edited by Zhong Youyang. Translated by Holin Wang. Special thanks to Andy Boreham.

Robots have been employed at the administrative service center of Xuhui District to guide procedures, further accelerating the paperwork process.

They have been assigned to deliver applicants’ documents to the center’s staff, so staff are now able to focus on evaluation, an official with the service center said yesterday.

Each robot, which can take elevators and speak, is able to make 20 round trips a day on average, saving over four hours for the staff and cutting the waiting time of applicants.

Five facial-recognition facilities have also been installed at service windows to check the identity of applicants within a second. 

Artificial intelligence robots can answer questions from applicants and guide them to the correct window. 

Jiang Xiaowei / SHINE

Robots at the administrative service center of Xuhui District

Jiang Xiaowei / SHINE
Jiang Xiaowei / SHINE


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