GP service introduced at VIP department of children's hospital

Cai Wenjun Jiang Xiaowei Zhong Youyang
The Shanghai Children's Medical Center will promote the new international-standard practice to offer a better experience for patients and parents.
Cai Wenjun Jiang Xiaowei Zhong Youyang

Shot by Jiang Xiaowei. Edited by Zhong Youyang.

Shanghai Children’s Medical Center has launched general-physician services at its VIP department, where patients can enjoy comprehensive care in line with international practice.

The hospital’s newly opened VIP department, which doubles its original coverage, moved into a new building one week ago. It will promote the new services to offer a better experience for patients and parents.

“The majority of patients here are expatriates and Chinese with higher demands for health service. They require patient-centered services,” said Dr Zhao Li, director of the VIP department, which consists of an outpatient department and hospitalization section. “Our hospital was first built under cooperation between the city government and US-based Project HOPE in 2001. So the design and principles of our hospital are very international. We learned from Western practice, and real conditions in Shanghai, to develop our special services.”

Patients at the department are first given treatment from general physicians, who then give diagnoses and treatment or request consultations from specialists. Patients who need surgery or other special services will be transferred to other departments and then back for further rehabilitation and direction under a physician.

According to Zhao, the new department also features beds and rooms with child-friendly decorations, including Disney characters.

A 7-year-old girl, hospitalized for pneumonia, said she never expected her room to be so interesting. “There are many Disney figures here. I am not afraid of the hospital any more,” she said.

GP service introduced at VIP department of children's hospital
Jiang Xiaowei / SHINE

Dr Zhao Li from Shanghai Children's Medical Center's VIP department, checks a 7-year-old girl with pneumonia at the department's new location, which started operation one week ago.

GP service introduced at VIP department of children's hospital
Jiang Xiaowei / SHINE

A boy receives a medical check at the outpatient section of the hospital's VIP department. The entire is decorated with cartoon pictures and the checking bed is in the shape of a car.

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